01·Support
Support
One person builds and answers this. You will not get a ticket number.
The fastest way to reach me. Include your project name and, if something failed, the exact error text.
info@amitry.deResponse time
Usually within one working day. I'm in Germany, so late evenings CET are quiet.
Reporting a problem
Tell me what you did, what you expected, and what happened instead. If a screenshot failed, the project name and the file name are enough for me to find it in the logs.
Your data
Delete a project and its screenshots go with it. Delete your account and everything is removed, storage included. Ask by email if you want an export of what's stored about you.
Before you write
A few things solve themselves:
- Screenshot stuck processing? Re-run it from the card first.
- Copy generation refused? On the free plan only English is available.
- Export preset greyed out? The free plan covers WordPress.org and PNG.
- readme incomplete? Generate the copy before exporting.